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Refund Policy, Terms & Conditions

Roamori's refund policy, terms, conditions and privacy policy for wellness travel, vacations and private excursions.

ROAMORI GEAR:

All sales of Roamori gear and merchandise are final. No returns or exchanges.

TRAVEL PROGRAMS:

Please read the terms and conditions of this legally binding contract carefully. In completing a reservation for a Roamori, LLC. travel program, tour or event, you agree to be bound by these conditions, which constitute the entire agreement between Roamori, LLC. and you (the “Client”).

1. Reservation. To reserve your place on one of our travel programs or events (the “Program”), please book your travel program and submit it together with a non-refundable deposit or payment in full.

2. Payment for Program:
a. Roamori, LLC. (hereafter “Roamori”) accepts Visa, MasterCard, Discover, American Express, PayPal, ApplePay or Personal Check.

b. A non-refundable $500 deposit is required to hold your spot on a Program. 100% of the trip price is due 60 days before the trip start date and is non-refundable at that time. If a client prefers to pay via personal check, all checks must be written on a US bank.

c. If Roamori does not receive the balance of payment for the Program at the required payment date, it will be assumed that you will not be participating in the Program and cancellation charges in accordance with Section 8 (Cancellations and Refunds) will apply.

3. Items Not Included in Program
a. Roamori does not arrange airline travel to the location of the travel. It is up to the Client to secure airline travel to the location of any Roamori Program. Roamori nor the accompanying Guide/Instructor shall be liable for any airline cancellation penalties incurred.

b. Certain other items are not included in the cost of the Program. These costs which are your responsibility include, in addition to air travel, optional meals, optional excursions, activities described as "Add On Activities" and on-location programs or activities not reflected in the Program description, as well as expenses of a personal nature such as laundry, alcohol, and shopping.

4. Limitation of Liability
a. The participation of the Guide/Instructor is limited to educational sponsorship of the program described in the online information. Roamori, LLC. acts only as an agent for the Client with respect to transportation, accommodations and all other services relating to the Program. Roamori, LLC., Guide/Instructor and/or their agents assume no responsibility or liability for any act, error or omission, or for any injury, loss, accident, delay or irregularity that may be occasioned by reason of any defect in any aircraft, ship, train, bus or other carrier, or through neglect or default of any subcontractor or other third party, which may be used wholly or in part in the performance of their duty to the clients of the Program. The passage ticket issued by the carrier is the sole contract between the Client and the carrier. Neither Roamori nor Guide/Instructor and/or their agents will be responsible for loss, injury, damages or expenses to persons or property due to illness, weather, strikes, local laws, hostilities, wars, terrorist acts, acts of nature or other such causes in connection with the Program or anything beyond their reasonable control. Roamori, LLC. is not responsible for transportation or other program delays and changes, nor additional expenses or loss of time that may be incurred. 

b. In the event it becomes necessary or advisable for the comfort or well-being of the Client, or for any reason whatsoever, to alter the itinerary at any time, without notice to the Client, such alterations will be made without penalty to Roamori, LLC. or Guide/Instructor. Additional expenses, if any, shall be borne by the Client. Baggage and personal effects are the sole responsibility of the Client at all times. Roamori, LLC. and Guide/Instructor reserve the right to accept or decline any person as a client at any time, or to require any Client to withdraw from the Program at their own expense when such an action is determined by Roamori, LLC. or Guide/Instructor to be in the best interest of the Client’s health and safety, or the general welfare of the other clients.

5. Passport, Visa, and Health Regulations
a. Roamori, LLC. is responsible for informing Client, prior to the Program, about appropriate passport, visa, and health regulations valid in the Program country as they pertain to American citizens. More detailed information and advice is available upon written request of Roamori, LLC: hello@roamori.com.

b. The Client is responsible for compliance with any passport, visa, and health regulations valid in the Program country. The Client is liable for any damages resulting from the failure to comply with any of the above regulations, except for damages directly resulting from invalid or deficient information provided by Roamori, LLC.

c. The Client is responsible for the fulfillment of other requirements, and in particular health requirements, enabling the Client to participate in the Program without any damage to the health of the Client and the other clients of the Program.

6. Health Requirements & Assumption of Risk
a. You must be in good physical and mental health to participate in any Roamori, LLC. Program. Our Programs often take place in remote areas where there is little or no access to normal medical services or hospital facilities for serious problems. Medical and evacuation expenses will be your responsibility. Roamori, LLC. reserves the right in its absolute discretion to refuse a Client the right to participate in a Program on medical or fitness grounds.

b. You acknowledge that: (i) by the very nature of wellness and adventure travel, such tours are more challenging and demanding with a commensurately higher level of risk compared with conventional tours, and involve potential exposure to injury and in the countries and regions in which the wellness and adventure travel is undertaken, standards of accommodation, transport, health care, hygiene, safety and service provision generally are often not as high as those standards in your country of residence and may require flexibility and patience on your part; (ii) Operational control of the Program may be in the hands of a third party and that your right of action in regard to any shortcomings of that third party’s performance is against the third party and not against Roamori, LLC.; (iii) The enjoyment and excitement of wellness and adventure travel is derived in part from the inherent dangers and risks associated with wellness and adventure travel and that those inherent dangers and risks are a reason why you wish to undertake the wellness and adventure Program.

c. Client should be medically fit, in good health and able to participate in the Program. If you have any pre-existing medical condition or illness, you must disclose to Roamori, LLC. the nature of any such condition at the time of booking and make arrangements for the provision of any medication or other cause of treatment, which may be required during the Program at your own cost and expense. Roamori reserves the right to request a statement from Client’s medical provider to confirm Client is fit to participate in the Program. Roamori does not accept any responsibility whatsoever for Client being refused entry to any country due to incomplete heath documentation or vaccinations.

d. Furthermore, all costs in regard to any special requirements as outlined shall be borne by the Client.

7. Travel & Medical Insurance
a. It is required that all Clients obtain travel insurance with a minimum medical coverage of $100,000 USD while traveling with Roamori, LLC and this insurance must cover personal injury, medical expenses, repatriation expenses, and evacuation expenses. Clients must be able to provide proof of their insurance purchase and adequate coverage as per the required amounts above if requested by the Guide/Instructor or Roamori Representative. It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client.

8. Cancellations & Refunds
a. Roamori, LLC must strictly adhere to its cancellation policy to offset costs incurred prior to the commencement of the Program, which may include but are not limited to: advance payments to land operators; ship charters; communication expenses; development / promotional expenses and the loss of time that might have permitted resale of reserved space. Guide/Instructor shall have no liability for refunds. No refunds are given for cancellation on or after the day of departure, or for unused portions of the Program, for any reason. If you wish to cancel your Program reservation you must notify Roamori, LLC in writing: hello@roamori.com. Once we’ve received your notice, cancellation will take effect subject to the following:

  • All deposits are non-refundable.
  • Up to 60 days prior to the start date of the trip: no additional penalty.
  • 60 days or less prior to the start date: 100% penalty, no refunds.

Refunds will be issued in check, payable within 14-days of cancellation.

b. Roamori, LLC. reserves the right to cancel any Program prior to departure in the event that there are too few clients. In this case Client will be given a full refund of any and all payments made to Roamori, LLC. Refunds will be issued by check within 14 days of cancellation. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation including but not limited to visa, passport, vaccination charges, gear purchases, airfare and airline taxes. In the case of a cancellation due to shortage of clients, Roamori, LLC. will attempt to notify all clients at least 45 days prior to departure. However, Roamori, LLC. reserves the right to cancel the Program prior to departure for any reason and, in such case, reimbursement of refundable costs of the trip by Roamori, LLC. shall constitute full settlement with the Client.

9. Changes, Substitutions, Postponement, Cancellation or Delay
a. Roamori reserves the right to make changes to any aspect of the Program if it is necessary to do so due to conditions that are likely to be hazardous or dangerous or due to any other adverse or threatening conditions whether political, military, terrorist or otherwise or if an act or omission of a third party prevents the Program or an aspect of the Program from being undertaken in accordance with your booking or for any other reason considered necessary by Roamori, LLC. If the instructor designated is unable to lead the trip for any reason, Roamori, LLC., in its discretion will enlist another instructor to lead the Program. In the event of any change, modification, cancellation, postponement or delay under this condition, you acknowledge that you will have no right of refund of the Program price (whether in whole or in part) and no right to claim compensation for any loss or damage or other additional expenses incurred by virtue of the change, modification, cancellation postponement or delay.

b. Roamori, LLC. also reserves, in its absolute discretion, the right to cancel any Program due to any government travel warning or advice, or any change in such warning or advice. In this event, we will do all we can to transfer any payments made to a future Program with Roamori, LLC.

c. The itinerary is subject to change at the discretion of Guide/Instructor and Roamori, LLC. All prices quoted are based on prevailing fuel prices, airfares and currency exchange rates in effect at the time of brochure printing and are subject to change without notice. Deviations from the scheduled itinerary are at the expense of the individual.

10. Brochure and Website Validity / Warranty of Statements
a. The prices in any Roamori, LLC. brochure and www.roamori.com website are based on the rates and costs in effect at time of the printing the brochure or posting on the website. Roamori, LLC. reserves the right to alter any and all prices.

11. Extraordinary Circumstances and Force Majeure Incidents
a. If Roamori, LLC. is prevented (directly or indirectly) from performing any of its obligations under this agreement by reason of act of God, strikes, trade disputes, fire, breakdowns, interruption of transport, government or political action, acts of war or terrorism, acts or omissions of a third party or for any other cause whatsoever outside Roamori, LLC.’s reasonable control, Roamori, LLC. will be under no liability whatsoever to you and may, at its option, by written notice to you either cancel the Program or take any other action as specified in Section 8 (Cancellations and Refunds)

12. Complaints and Limitations of Actions
a. In consideration of Roamori, LLC. accepting your reservation, you release, waive, discharge, hold harmless and agree to indemnify Roamori, LLC. and its officers, employees, agents, licensees, guides and other representatives from all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services, lost profits, consequential, exemplary, indirect, liquidated or punitive damages or otherwise which may arise out of or occur during your travel in connection with the Program or any activities conducted in conjunction therewith unless caused by the willful negligence or wrongful act of Roamori, LLC. and its employees; and regardless of the situation or circumstances giving rise to the claim you waive any claims you have, or may at any time have, against Roamori, LLC. and its employees and you agree, by accepting the additional inherent dangers and risks associated with the Program, not to make any claim against or seek any compensation from Roamori, LLC. and its employees in respect of any personal injury, illness or death suffered by you or damage to or loss of property sustained by you as a result of your participation in the Program.

b. Roamori, LLC. is not liable for losses and damages resulting from the participation of the Client in any event, activity or on-location program during the Program not organized by Roamori, LLC.

c. In the unlikely event that a dispute arises between a Client and Roamori, LLC. or Guide/Instructor, the following conditions will apply: (a) the dispute will be settled by binding arbitration administered by the American Arbitration Association in Hawaii; (b) the dispute will be governed by Hawaii Law; (c) the maximum amount of recovery to which a Client shall be entitled under any and all circumstances will be the sum of all monies actually received from the Client by Roamori, LLC. The Client agrees that this is a fair and reasonable limitation on the damages, of any sort whatsoever, that a Client may suffer. Upon payment of the deposit to Roamori, LLC., the Client agrees to be bound by the above terms and conditions.

13. Permission to Use Photo & Video
a. By participating in a Roamori, LLC. Program, I hereby grant permission to the rights of my image, likeness and voice as recorded on audio or video without payment or any other consideration. I understand that my image may be edited, copied, exhibited, published or distributed and waive the right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of my image or recording. I also understand that this material may be used in various publications, public affairs releases, promotional materials, educational settings or for other related endeavors unrestricted by geographic area. By attending the Program, I understand this permission signifies that photographic or video recordings of me may be electronically displayed via the Internet or in any public setting. This applies to photographic, audio or video recordings collected as part of any and all Roamori, LLC. Travel Programs. There is no time limit on the validity of this release nor is there any geographic limitation on where these materials may be distributed.

14. Release
a. As a further condition of my agreement with Roamori, LLC., I represent and warrant that I have read and understand the above terms, and I agree to them in full once monies are paid to Roamori, LLC. I understand that neither Roamori, LLC., its employees, subsidiaries and/or affiliates, owns or operates any entity which provides goods or services for your trip including, for example, lodging facilities, transportation companies, food service providers, equipment suppliers, guides and practitioners, etc. I hereby agree to accept responsibility for my own welfare and I accept any and all risks of delay, unanticipated events, inconvenience, illness, injury, emotional trauma or death, or acts of God/force majeure. I hereby release and discharge Roamori, LLC., its employees, subsidiaries and/or affiliates, including Roamori, LLC. from and against any and all liability from activities undertaken by me or my group in connection with the Program. I agree that this release shall be legally binding upon me personally and all members of my family, heirs or group.

15. General Provisions
a. The section headings of the clauses are for reference purposes only and shall not be used in the interpretation of the clauses to which they relate.

b. If any one or more provisions of this Agreement are held invalid, illegal, or unenforceable in any respect for any reason, the remaining provisions remain valid, binding, and effective as if the invalid, illegal, or unenforceable provisions had never been contained in this Agreement.

16. Privacy Policy
a. Roamori, LLC. will provide personal information to suppliers and carriers to enable the operation of the services requested. Roamori, LLC will do all reasonably possible in endeavoring to protect personal information.

17. Waiver & Release

You agree to sign a waiver and release upon arrival stating your understanding and agreement with this policy, and the risks of the program. View the Waiver & Release here.

Questions? Contact us